Terms of use

  • How to request a return or exchange

    1. Within 14 days of receipt of your order, send your items back to Peridot using the label found in your package
    2. Ensure all items follow the guidelines found in the 'Returns Policy' below
    3. Fill out the relevant returns form found in your package
    4. Once we have received your unwanted goods, your return or exchange will be processed within 14 days
    5. Items should be returned together with your returns note and must be returned unused, in a saleable condition, and in their original packaging with all labels still attached.

     

    Returns Policy

    • There is a no returns policy on sale items.
    • You must return your items within 14 days of receipt of goods if you wish to return the goods for refund or exchange
    • Peridot London cannot accept the following returns:
      • Any item requested for return outside the 14 day timeframe
      • Items that have been worn
      • Items where the tag has been removed, unless the item is deemed faulty
      • Any product deemed by Peridot to be non re-saleable
      • Items where the branded packaging has been damaged
    • If you wish to exchange or refund a faulty item, please contact the Peridot team on +44 (0) 207 034 4920 or email peridot@peridotlondon.com
    • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note: items that are damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.
    • A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependant on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
    • Where a discount has been applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
    • Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised you may be able to recover these fees by contacting your local customs bureau directly. 

     

  • Privacy

    Peridot London Ltd saves email addresses from correspondence we receive. We also collect information regarding the pages users access and information provided to us by users via surveys and site registrations. Such information may contain personal data including addresses, phone numbers, credit card numbers etc. We are not allowed to disclose such personal information without your written permission. However, certain information collected from you and about you is used within the context of providing the service. The information we collect is not shared with or sold to others, except under certain circumstances whereby your use of the service is deemed to provide us with valid consent for disclosure.

    This would be in order for us to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Peridot London Ltd’s terms of use, or as otherwise required by law.

    Peridot London Ltd does not rent, sell, or share personal information about you with other companies except to provide products or services you’ve requested, or when we have gained your permission.

    We will transfer information about you if Peridot London Ltd is acquired by or merged with another company. In this event, Peridot London Ltd will notify you by email or by putting a prominent notice on the Peridot London Ltd website before information about you is transferred and becomes subject to a different privacy policy.

    What we do with your information

    Peridot London Ltd uses the information we collect for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

    Security

    The security of your personal information is important to us. When you enter sensitive information, such as a credit card number on our registration form, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send us an email at peridot@peridotlondon.com

    Disclosure

    Peridot London Ltd may disclose personally identifiable information under special circumstances, such as to comply with court orders requiring us to do so or when your actions violate the Terms of Service.

    Changes to this privacy policy

    We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.